Privacy Policy
Your privacy matters to us. This policy explains what we collect, why, and how we keep it safe.
This Privacy Policy describes how KB Qube ("we", "us" or "our"), based in Dibrugarh, Assam, India, collects, uses, shares and protects your personal data when you visit kbqube.com, contact us, or use our services. By using our website, you agree to the practices described below.
The short version
- We only collect what you give us (contact & newsletter forms) plus basic, anonymised usage data.
- We never sell your personal data.
- Analytics cookies load only if you accept — you can change that any time.
- You can ask us to access, correct or delete your data by emailing support@kbqube.com.
1 Information We Collect
We collect information to provide and improve our services. Specifically:
- Contact form data — when you submit our contact form, we collect your name, email address, phone number, chosen service and message. This is stored securely in our database so our team can respond to your enquiry.
- Newsletter data — if you subscribe, we store your email address to send occasional updates. You can unsubscribe at any time.
- Usage data — pages visited, time spent, browser type, device and approximate location, collected in aggregate to help us understand how the site is used. Analytics are only collected with your consent (see Section 4).
- Preferences — your chosen colour theme and light/dark mode, and your cookie choice, are saved in your browser's local storage on your own device.
2 How We Use Your Information
We use the information we collect to:
- Respond to your enquiries and provide requested services or quotes;
- Send newsletter updates where you have opted in;
- Operate, maintain, secure and improve our website and offerings;
- Prevent fraud, spam and misuse;
- Comply with legal and regulatory obligations.
We do not use your information for automated decision-making or profiling, and we do not sell it to third parties.
3 Legal Basis & Applicable Law
As a business based in India, we handle personal data in line with the Digital Personal Data Protection Act, 2023 (DPDP Act) and other applicable Indian laws. Where we serve visitors in other regions, we aim to respect equivalent protections such as the EU/UK General Data Protection Regulation (GDPR).
We process your data on one or more of the following lawful bases:
- Consent — e.g. when you submit a form, subscribe to the newsletter, or accept analytics cookies;
- Legitimate interests — to operate, secure and improve our website;
- Legal obligation — where the law requires us to retain or disclose data.
4 Cookies & Tracking
We use a small number of cookies and browser local-storage items. Essential items are always active because the site needs them to function; analytics are loaded only after you accept them in our cookie banner. You can change or withdraw your choice at any time.
| Name / type | Category | Purpose | Duration |
|---|---|---|---|
kbqube-theme, kbqube-mode | Essential | Remembers your colour theme and light/dark preference | Persistent (until cleared) |
kbqube-cookie | Essential | Stores your cookie consent choice | Persistent (until cleared) |
| Analytics (e.g. Google Analytics) | Analytics — consent required | Aggregate, anonymised usage statistics | Loaded only after you accept |
You can also control or delete cookies through your browser settings; disabling some may affect how parts of the site function. .
5 How We Share Information
We do not sell your personal information. We may share it only in these limited circumstances:
- With trusted service providers who help us operate our website and deliver services (for example, email delivery and hosting providers), under confidentiality obligations;
- When required by law, regulation or valid legal process;
- To protect the rights, property or safety of KB Qube, our clients or others.
6 International Data Transfers
Some of the service providers we rely on — such as our email and hosting providers — may process data on servers located outside India. Where data is transferred across borders, we take reasonable steps to ensure it remains protected in accordance with this policy and applicable law.
7 Data Security & Breach Notification
We apply reasonable technical and organisational measures — including access controls, hashed administrator passwords and encrypted connections — to protect your information against unauthorised access, alteration, disclosure or destruction. No method of transmission over the internet is completely secure, but we work continuously to safeguard your data.
In the event of a personal data breach that is likely to affect you, we will take prompt action to contain it and will notify affected individuals and the relevant authorities where required by law.
8 Data Retention
We keep personal data only as long as necessary for the purposes described in this policy:
- Contact enquiries — typically retained for up to 24 months after our last interaction, unless a longer period is required for an ongoing project or by law;
- Newsletter subscriptions — retained until you unsubscribe;
- Aggregated analytics — retained in anonymised form.
When data is no longer needed, we securely delete or anonymise it.
9 Your Rights
Subject to applicable law, including the DPDP Act, you may have the right to:
- Access the personal data we hold about you and obtain a copy of it;
- Request correction of inaccurate or incomplete data;
- Request erasure of your data where it is no longer needed;
- Object to or restrict certain processing;
- Withdraw consent at any time where processing is based on consent;
- Nominate another individual to exercise your rights in the event of death or incapacity (under the DPDP Act);
- Lodge a grievance with our Grievance Officer (Section 13) or complain to the relevant Data Protection Board / supervisory authority.
To exercise any of these rights, please contact us using the details below. We will respond within the timeframes required by law.
10 Children's Privacy
Our services are not directed to children under 18, and we do not knowingly collect their personal data without verifiable parental or guardian consent, as required under the DPDP Act. If you believe a child has provided us information, please contact us so we can remove it.
11 Third-Party Links
Our website may contain links to third-party sites (including social media). We are not responsible for the privacy practices or content of those sites and encourage you to review their policies.
12 Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last updated" date. We encourage you to review it periodically.
13 Grievance Officer & Contact
If you have any questions about this Privacy Policy, wish to exercise your rights, or have a complaint about how we handle your data, please contact our Grievance Officer:
You can also review our Terms of Service.